Terms & Conditions

By using our HandE Online store you acknowledge and agree to our TERMS AND CONDITIONS

Us, We, Our, HandE Online means Broken Hill Hobbies and Electronics

GOODS AND SERVICES TAX

All prices shown include GST.

OUR ‘RAINCHECK’

If our online store has sold out of a currently-advertised line, we will happily issue you a ‘raincheck’. As soon as new stock arrives, this assures you of being able to buy the original item (or a comparable product) at the advertised price – even if the original promotion has ended. Naturally, this cannot apply to the items that have been advertised as ‘limited’, ‘discounted’ or ‘clearance’ lines.

CHANGE OF MIND RETURNS

Shop with confidence with our 14 day money back guarantee. For ‘Change of Mind’ purchases, goods can only be accepted for refund or exchange in unmarked, original condition and packaging, complete with all instruction books, accessories, etc. All returns must be accompanied by your Sales Docket/Tax Invoice.

Note: Refunds on ‘Change of Mind’ purchases do not apply to batteries, semi-conductors, video games, music CDs, music cassettes, headphones, health products, VHS video movies, video/audio recording tapes, DVD movie titles, computer software, contracted mobile phones, or pre-paid phone or internet services and electronic account recharges.

If purchased through our Online Store or Direct Sales a Return Authority Number (also referred to as an RA Number) is required before you return this stock. Contact 08 8088 4098 to obtain an RA Number.

WARRANTIES

Broken Hill Hobbies and Electronics offers customers one year warranty unless specified otherwise. The warranty is a warranty on all our products. Warranties imposed or implied by statute, save to the extent that any statutory warranties are excluded in this document, and it does not limit any rights which our customers may have against any manufacturers, importers or suppliers of a product. The warranty period is as may be specified by Broken Hill Hobbies and Electronics in any particular case. Our sales staff will be happy to identify any products which carry a longer warranty period. Our warranty is that if any defect in materials or workmanship is identified and notified to us within the warranty period then we will, at our option, either:

– Repair or replace the product, or

– Take back the product and refund your money.

Note that all return shipping costs, that is the cost to you to return goods to us are not refundable. A restocking fee of 30% of the product RRP may apply.

Broken Hill Hobbies and Electronics does not accept any liability beyond this, and does not accept any liability for consequential loss. Our liability under the warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials and was not caused by or substantially contributed to by other factors or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair; alteration or modification of the product in a manner not recommended by the manufacturers; or any neglect, misuse or excessive use. Warranties do not extend to, and we are not liable for any damage to articles to which a product is attached or with which it is used, or for the consequences of a product being used for any purpose for which it has not been designed or for use which is not recommended by the manufacturers.

SERVICE UNDER WARRANTY

Please keep your sales docket/tax invoice, including cash register receipt in a safe place as these will prove the commencement of your warranty period. If your purchase requires warranty service within the warranty period, we ask that you produce a sales docket/tax invoice when returning the product under warranty for repair.

STATUTORY WARRANTIES

We exclude from our contract with you, all the terms, conditions and warranties which are implied by statute or by the general law in contracts for the supply of goods and services, to the extent that their exclusion is permitted by law. The statutory warranties implied under Division 2 of Part V of the Trade Practices Act are not excluded if the goods are of a kind which are ordinarily acquired for personal, domestic or household use or consumption. Where the goods purchased are of a kind which are ordinarily acquired for personal, domestic or household use or consumption, then our liability in respect of a breach of warranty implied under Division 2 of Part V of the Trade Practices Act is limited to the replacement or repair of the goods, or the payment by us of the cost of replacing or repairing the goods, or the cost of acquiring equivalent goods (whichever is the lowest sum).

SPECIAL PURCHASES

New items are continually being sourced and added to our range to cater for as wide a range of needs as possible. A great deal of effort is put into searching and sourcing new products so talk to us as it is possible for us to purchase special items for individual customers outside our normal range. We will do our very best to source that special item for your needs.

QUOTATIONS

We do give written quotations if required. We must emphasise however, that prices are subject to confirmation at time of order. This is because there are many factors impacting on our prices that are beyond our control, and therefore beyond our responsibility.

PRODUCT CODE NUMBERS

To minimize the chance of error in your order, please quote your Order or Invoice Number when making payments.

STORE HOURS

The Broken Hill Hobbies and Electronics store is open 9am to 5.30pm and 9am to 12.30pm Saturdays.

Of course our online store is always open.

COPYRIGHT

All material contained within this website is the copyright of Broken Hill Hobbies and Electronics except where credit is noted to other parties. Permission may be sought from Broken Hill Hobbies and Electronics to publish material from this website and from third parties direct where so noted.

ANY PROBLEMS

For technical support with any product call us on 08 8088 4098. We are particularly proud of the reputation our company has earned with electronics enthusiasts. The last thing we want is an unhappy customer. If there is something you do not like, or if you have any suggestions which may help us serve you better, please let us know. Every call or letter will receive personal attention.

PRIVACY POLICY

Broken Hill Hobbies and Electronics is committed to supporting the national Privacy Principles which set clear standards for the collection, use, storage and access of personal information which is obtained as part of business operations. To process your order we require certain information from you, e.g. your address. If you do not provide us with this information we will not be able to supply the products or services you have required. Information you supply to Broken Hill Hobbies and Electronics will only be used to provide you with the products and services you have requested and, unless you advise us otherwise, we might also send you emails and special offers. If you would rather not receive these, please let us know using one of the contact methods listed below.

We have always been happy for our customers to access their own details to ensure they are accurate and up-to-date. If you wish to access yours phone our Privacy Help Line on 08 8088 4098. Click to read our P<a href=”https://hande.com.au/online/index.php?route=information/information&information_id=3">Privacy Policy</a>

BUYING AT WHOLESALE PRICES

If you are purchasing for an educational institution, government department or registered business, or non-for-profit organisation you are eligible for our special wholesale price with further discounts available for bulk quantity purchases.

DIRECT SALES – ORDERS & ENQUIRIES

You can shop from home via the internet, email or by phone.

If you are in Australia and would like to place an order over via or phone or fax please use the following numbers:

Phone within Australia: 08 8088 4098, 9.00am – 5.30pm, Monday – Friday CST (Central Standard Time).

Fax within Australia: (08) 8088 3155

If you are an international customer please:

Phone outside Australia: +61 8 8088 4098 (GMT +9.5 hrs)

Fax: (61) 8 8088 3155

Email: sales@hande.com.au

If you wish to order via mail send your order to:

Broken Hill Hobbies and Electronics

Direct Sales

P O Box 944

Broken Hill, NSW 2880 Australia

Web Address

https://www.hande.com.au/online

PAYMENT OPTIONS

PayPal is our preferred payment method. We use PayPal Express allowing you to use your credit card if you don't have a PayPal account.

Mail Orders

Money orders or crossed cheques are to be sent with your mail order. DO NOT SEND CASH through the post. Please make money orders and cheques payable to Hande Pty Ltd.

Direct Debit

Account Name: Hande Pty Ltd

Bank Account Number: 110522395

BSB Number: 012 551

Bank Name: ANZ Bank, Broken Hill, NSW, Australia

Please email or fax us a copy of your bank deposit receipt. If you are using online banking please provide your internet order/invoice number in the description ⁄ comments field, so we can process your order quickly

Phone orders.

You can also pay over the phone as we accept most major credit cards as payment for local and international orders. The minimum order value on Visa, Mastercard, American Express and Diners Club purchases is $10.

Telegraphic Transfer

See your bank for details.

MINIMUM FAX, PHONE, MAIL, EMAIL & WEB ORDERS

The minimum order amount is $10 unless otherwise set out in Special Offers through advertisements.

INTERNATIONAL ORDERS

We are happy to sell to overseas countries via our online store or simply address your order to

Broken Hill Hobbies and Electronics

Direct Sales

P O Box 944

Broken Hill, NSW 2880 Australia

or

you can fax us on +61 8 8088 3155

or

Email your order to sales@hande.com.au

Freight charges apply. Australian Goods and Services Tax does not apply to orders for export. Please remember that you may have to pay customs and importing charges at your end (if applicable). We cannot supply full customs documentation, but all parcels include the required customs dockets.

We would also remind overseas customers that if, for any reason, goods are returned to us from overseas (eg for service, etc) it is absolutely essential that customs documents are included. If they are not, it can be a very costly process to obtain customs clearance and this charge must be paid by the customer. Failure to include customs documents may also result in long delays. Please note: Broken Hill Hobbies and Electronics cannot accept any responsibility or liability for the suitability of any product for use outside Australia, nor its compliance with local registrations.

INSURANCE

Risk in the goods passes to you when the goods leave our warehouse. This is subject to and does not limit any rights you might have against any party in relation to the carriage of the goods, such as any rights against the carrier.

DAMAGED GOODS

All claims for damaged or missing goods in transit must be filed with the carrier concerned. This does not in any way limit any rights you may otherwise have – eg against us under a warranty claim.

BACK ORDERS

All goods in stock are dispatched promptly. Goods out of stock are back ordered and sent later at our expense unless we advise otherwise. Back order prices are firm for 30 days from the date of order. All back orders are dispatched as soon as we receive the goods from our suppliers. When we send a copy of your order back to you, the delay times will be quoted. Because this information is given to us by our suppliers, we cannot guarantee its accuracy. Minimum back order value is $10 otherwise the order is cancelled.

FREIGHT CHARGES

We use Australia Post for all our shipping although we may use specialist couriers should the need arise.

Shipping charges are calculated at the time of Check Out.

Delivery is via Australia Post Standard or Express delivery.

The option to pick up goods in store is also available via our Check Out.

NOTE: All pricing including freight subject to change without notice.